item not as described ebay return shippingJEM Promotion

item not as described ebay return shipping

If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. eBay Exporter of the Year was a great success! 11:35 AM. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Your email address will not be published. There's no way around losing an Item Not As Described case. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Ready to start making a good side income from flipping? For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Check out our FREE intro Workshop! Once you request a return, the seller should get back to you within 3 business days. I have learned that none of my items are shipped without insurance. Most sellers refund as soon as they get the item back. Covers your purchase price plus original shipping on virtually all items. We guarantee that you will get the item you ordered or get your money back. Sellers accept the majority of the risk when choosing to sell here. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? The buyer is responsible for return postage costs. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If you know me, you know Im not one of those people. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Ebay sides with buyers in not as described claims. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Choose Print label. Select your reason for the return and enter a comment about why you're returning it. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Your email address will not be published. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. The eBay Money Back Guarantee applies to virtually every item on NOTICE: 3D glasses are all different and must have a compatible TV set to work. The seller will also pay for return shipping. This is how it is and one of the risks of doing business on eBay. Before you can send an item back to the seller, youneed to start a return. Do not give a refund without getting the item back! Enter a return merchandise authorization number, if you use them. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. eBay Business Equipment Purchase Protection. Research your model before purchasing this because there will be no returns for buying the wrong item. Learn more about our signature confirmation requirements. Ebay sides with buyers in not as described claims. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. This is a win win for both of us. I used to send out many of my items without insurance! After all, I paid for the insurance right? We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. You can't deduct the original shipping cost from any refund amount. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. We've outlined your response optionsbelow. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. Select your reason for closing the return from the dropdown, and add details if you want to. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. If the buyer is responsible, choose your return address from the dropdown menu. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! For more information, see our Condition of returned items policy. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. The criteria for Top Rated Seller is here: Top Rated Seller Program. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Research your model before purchasing this because there will be no returns for buying the wrong item. If you choose to use your own carrier, we recommend using a tracked service. Never received the item and i contacted ebay and seller and no response. See our page on, Would you like us to help with an open return request? If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. In some cases, your response options may differ. I am a buyer. I have maintained a 100% seller rating for years. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. The seller was not accurate and now the seller or ebay wants to give me my money or item. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on A buyer insists the item was not as described in order to force a return. Open a case and try to work things out with the seller. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. I also had a listing that was marked as parts only returned as defective? In this case, I just try to do damage control. Tip I will fight for them to cover my packages. We'll automatically close a return request if there's been no activity. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. It sucks , but ebay says its your fault and buyers can return for an reason. See the Abusive buyer policy for more examples of activity that we don't allow. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. Your eBay buyer claimed the item was not as described. And dont waste time taking packaging pictures Buyers can always submit a return request, even if your returns policy says you don't accept returns. Check out this video to understand how dimensional weight is measured when shipping. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Some people think private sellers have to accept returns and this is just not the case. I dont have to pay to get the item back and the person is happy because I resolved their problem. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. You might be asking, Do private sellers have to accept returns? The answer is No. This will help make you a top seller and keep money in your pocket! If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I don't plan on stopping any time soon. The dispute is Not As Described. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. You can also find more information in our full article below. Adding these each time has saved me many times when buyers have tried to get me to accept a return. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. So the buyer gets 6.50 from eBay. Some returns may remain open for up to 35 business days. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. The only categories excluded are: It does not apply to websites other than like eBay Wholesale Deals. Tip The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Take good photos with good lighting from every angle. Check out how to file a damage claim with FedEx if your item gets damaged. He tried to re-tie it down with new straps and put in a request for a refund. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. You can chat with other sellers about anything to do with running a business on eBay. I gave alot of money for an item from ebay to a seller. After contacting the seller, it's up to you whether you want eBay to step in. I sent him a message apologizing and requesting more information and photographs of the damage. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Welcome to the Shipping board! Very unfair on seller and ebay part. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Learn the fundamental steps for running an eBay business. With this selected, I am giving a clear eBay return policy. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Get in the habit of getting information from your buyer for reasons they are returning. Some business equipment categories that may be covered by the. This will definitely help any return request case that comes your way and a good habit to get into. 01-08-2020 Something went wrong. Having an accurate listing description is so important, especially if you are selling used items like I am. We have several policies built into our business model that protect us from having to return items. Tune into our last eBay for Business podcast episode of 2022! Within our return policy, we state that return shipping is paid by the buyer. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you dont ship the item back by that date, we may close your request and you will not receive a refund. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer.

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